Modules 5:
Office Etiquette
There is a direct correlation between excellent customer service and client retention. This module reviews the professionalism that is required for working effectively within the organization — and ensures that every client feels respected and valued, because a cohesive internal organization is an asset to management and to office personnel.
- Business Meeting Protocol
- Chairing a Meeting
- The Savvy Meeting Participant
- Effective Telephone Communication
- How To Correctly Answer the Telephone
- Handling Calls of Complaint
- Your Telephone Voice
- Compliments and Criticism in the Workplace