Total Quality in the Business Arena

Modules 5:

Office Etiquette

There is a direct correlation between excellent customer service and client retention.  This module reviews the professionalism that is required for working effectively within the organization — and ensures that every client feels respected and valued, because a cohesive internal organization is an asset to management and to office personnel.

  • Business Meeting Protocol
  • Chairing a Meeting
  • The Savvy Meeting Participant
  • Effective Telephone Communication
  • How To Correctly Answer the Telephone
  • Handling Calls of Complaint
  • Your Telephone Voice
  • Compliments and Criticism in the Workplace