The Etiquette School

etiquette consulting

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Total Quality in the Business Arena

Total Quality in the Business ArenaModules 5:

Office Etiquette

There is a direct correlation between excellent customer service and client retention.  This module reviews the professionalism that is required for working effectively within the organization — and ensures that every client feels respected and valued, because a cohesive internal organization is an asset to management and to office personnel.

  • Business Meeting Protocol
  • Chairing a Meeting
  • The Savvy Meeting Participant
  • Effective Telephone Communication
  • How To Correctly Answer the Telephone
  • Handling Calls of Complaint
  • Your Telephone Voice
  • Compliments and Criticism in the Workplace

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  • Corporate Etiquette & Protocol
    • Effective Networking
    • First & Lasting Impressions
    • Communication Skills
    • Wardrobe & Accessories
    • Total Quality in the Business Arena
    • Executive Business Travel
    • Written Correspondence
  • Individual Instruction
    • Effective Networking
    • First & Lasting Impressions
    • Communication Skills
    • Interviewing for Success
    • College Programs
  • Dining Etiquette
    • Business and Social Entertaining
  • International Protocol
    • How To Succeed in the International Arena
    • Dine Like a Diplomat
  • Table Manners for Children
  • Dining Classes for Teens and Young Adults

The Etiquette School
29 St. Kitts, Monarch Beach, California 92629
Tel: 949-493-6700
Email: esmb@etiquette-school.com

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